German-based VIP charter company K5 Aviation has contracted Lufthansa
Technik to provide worldwide technical support for its VIP long-haul
fleet. K5 Aviation is a worldwide operating company with bases in
Europe, Russia and the USA and has a mixed Airbus / Bombardier fleet.
Lufthansa Technik offers the corresponding services especially for
operators of VIP and business jets via its product "Airside
Assistance".
As the core of "Airside Assistance", Lufthansa Technik offers access
to its pool of highly qualified engineers and mechanics and worldwide
material supply through the company's global logistics network. The
services also include immediate support in the event of a technical
problem where the aircraft has to stay on the ground (AOG).
Additional support services for the maintenance and operation of VIP
aircraft complement these basic services if required, including
maintenance management, CAMO (Continuing Airworthiness Management
Organization) support or airworthiness review, refurbishment and
modernization of cabin facilities, coordination with authorities and
maintenance of engines and components.
"Lufthansa Technik's global presence is of great importance to K5
Aviation as our aircraft are deployed worldwide," said Erik Scheidt,
Director of K5 Aviation. "An international maintenance network is
essential for the reliability and readiness of our fleet at all
times. At Lufthansa Technik we can rely on the same high quality
worldwide as at our home base".
"In case of problems, a hotline is available to support our customers
worldwide around the clock," said Wieland Timm, Head of Sales VIP &
Special Mission Aircraft at Lufthansa Technik. "After signing the
contract there are no further fees or costs until the customer
requests our support at previously agreed prices and conditions. With
Airside Assistance, any existing maintenance contract that a customer
has on his home base is supplemented by worldwide coverage in AOG
cases".
Technical and troubleshooting issues are handled by Lufthansa
Technik's maintenance control center. Assistance with telephone
enquiries and technical support is provided for the entire aircraft.
The AOG call center, which is available around the clock, offers
immediate technical advice and support in the interpretation of
technical documentation, such as manuals or minimum equipment lists
(MEL). In addition, Lufthansa Technik teams provide on-site AOG
support worldwide, for example daily or weekly inspections,
troubleshooting, AOG assistance, engine inspections and changes as
well as support for maintenance stations.