Hefei, Guiyang and Xuzhou

While Jetstar does not fly directly to Wuhan or any of the cities that are currently in lock down, we are seeing a drop in demand to mainland China as a number of customers choose not to travel at this time, in addition to those who are unable to fly given the temporary ban placed on international group travel from Chinese authorities.

As a result, Jetstar Asia has made the decision to temporarily suspend our services to Hefei, Guiyang and Xuzhou until 31 March 2020, when the situation will be reviewed again. The last flights to Hefei, Guiyang and Xuzhou will operate on Thursday 30 January.

We apologise to our customers for the inconvenience caused by these changes and all impacted passengers will be contacted directly by SMS and/or email and will be able to cancel their bookings and obtain a full refund or credit voucher. Customers should contact either Jetstar.com or their travel agent, depending on how they purchased their ticket.

Hong Kong

Unrelated to the current coronavirus situation, Jetstar Asia have also announced the sale of Jetstar Asia’s Singapore to Hong Kong service will be suspended, with the last service to operate on 28 March 2020. This decision was made in response to ongoing falling demand and the need to ensure we maintain the highest productivity of our fleet. The aircraft will be redeployed to growth markets where there is strong demand such as Yangon, Clark, Manila and Osaka.