The National Civil Aviation Agency (ANAC) was informed by the airline Itapemirim Transportes Aéreos about the temporary suspension of operations in Brazil due to an internal restructuring . The Agency determined that the airline must immediately provide full service to all passengers and communicate, individually, on flight cancellations and re-accommodations, as well as guaranteeing the reimbursement of air tickets sold, complying with the rules of ANAC Resolution 400, of 2016.
ANAC also recommends that passengers with flights planned, as of this Saturday (18/12), do not go to airports before contacting the airline. Itapemirim informed that passengers with trips scheduled for the next few days should contact the email email@example.com . ANAC advises that passengers also use the Consumidor.gov.br platform .
The safety of air operations is a priority for the Agency. Due to the interruption of the company's operations, ANAC suspended its Air Operator Certificate (COA).