- Concerns destinations Beijing and Shanghai
- Safety for passengers and crew has top priority
- Refunds and rebooking possibilities for affected passengers
The safety of our passengers and employees is our top priority. After a thorough evaluation of all currently available information on the Corona virus, Austrian Airlines has decided to suspend its flights to and from China until including 29 February 2020. This affects the destinations Beijing and Shanghai. Initially the flights had been suspended until 9 February. After safety for our passengers and employees, the drop in bookings on these routes is a secondary reason for the suspension. Austrian Airlines will continue to monitor the Corona virus situation on an ongoing basis and is in contact with the responsible authorities.
Passengers whose flights have been cancelled can of course rebook free of charge for flights at a later date or receive a refund on request. This also applies to passengers holding an issued ticket for a flight to and from China with a departure date up to 31 March. The new journey has to take place at the latest by 30 September 2020. In addition, passengers who were booked on cancelled flights to and from China are able to rebook on flights of our Joint Venture Partner Air China. This applies to passengers with a ticket issued by Lufthansa, SWISS or Austrian Airlines and flights with an LH, LX, or OS flight number. Austrian Airlines operated five weekly flights to Beijing and four to Shanghai until the end of January 2020.