- Mitigation plans include aircraft substitutions, consolidating schedule frequencies, finalizing arrangements for additional capacity through new and extended aircraft leases, accelerating intake of aircraft
- 737 MAX removed until August 1 for planning certainty
Air Canada said today that to provide customers greater certainty for their summer travel plans it has further adjusted its schedule through to August 1 and taken other measures, including obtaining additional capacity, so that customers can book with full confidence. The changes are in response to the continued grounding by Transport Canada of the Boeing 737 MAX aircraft, which has now been removed from Air Canada's schedule until August 1.
"With the continued grounding of the Boeing 737 MAX aircraft, Air Canada (ACDVF) is prudently adjusting its schedule and is finalizing arrangements for additional aircraft to transport customers to their destinations. Through these measures, we are giving customers certainty to book their summer travel plans on Air Canada with full confidence. We understand the importance our customers attach to their summer travel and through the actions we are announcing today, Air Canada now has in place a schedule and the capacity to meet travellers' needs," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada.
"Since the Boeing 737 MAX fleet was grounded on March 13, Air Canada has successfully protected 96 per cent of planned flying through strategic commercial adjustments. This includes optimizing the current fleet, consolidating flights on larger aircraft and extending leases on aircraft planned to exit the fleet. By leveraging our deep, global network and through arrangements with Star Alliance partner Lufthansa and other airlines to provide capacity, we now have secured sufficient additional capacity to meet our customers' travel needs this summer," said Ms. Guillemette.
In compliance with a safety notice closing Canadian airspace issued by Transport Canada on March 13, 2019, Air Canada grounded its fleet of 24 Boeing 737 MAX aircraft. Boeing has advised that deliveries of its 737 MAX are currently suspended. Air Canada was expecting to receive another 12 aircraft for a total fleet of 36 Boeing 737 MAX aircraft in July.
As the timeline for the return to service of the 737 MAX is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada has now removed 737 MAX flying from its schedule until at least August 1, 2019. Final decisions on returning the 737 MAX to service will be based on Air Canada's safety assessment following the lifting of government safety notices and approval by international regulatory authorities.
A full summary of schedule adjustments is posted on aircanada.com . Highlights of measures taken by Air Canada include:
To mitigate the impact, Air Canada has substituted different aircraft on 737 MAX routes, including flying routes with similar-sized or larger aircraft. To help provide this replacement flying, the carrier has extended leases for three Airbus A320 and three Embraer 190 aircraft which were scheduled to exit the fleet.
Air Canada is also accelerating the in-take of six Airbus A321 aircraft from WOW Air into its fleet. For customer comfort, the first four of these aircraft, despite being less than three years old, are being reconfigured, equipped with Wi-Fi and repainted in Air Canada Rouge livery and will begin entering the fleet in May, a month earlier than scheduled. The remaining two will enter service later.
Working with Other Airlines
The carrier is working with other airlines to provide immediate extra capacity and provide alternative options to customers. Air Canada's Montreal-Frankfurt flight for the month of May will be operated by Star Alliance partner Lufthansa.
Air Canada is now finalizing capacity agreements with other airlines to temporarily operate flights on its behalf, subject to government approvals and conclusion of final documentation. Beginning June 15, Qatar Airways will operate one Airbus A330-200 on daily flights between Montreal and Barcelona and one Airbus A330-200 daily flight between Montreal and Paris. Beginning June 2, Omni Air International will operate flights with one Boeing 767-200ER aircraft between Vancouver and Honolulu and Maui.
Schedule Changes until July 31
The airline has implemented a number of route changes to date, either adjusting operating days and times, substituting larger aircraft with fewer frequencies, or re-deploying Air Canada Rouge aircraft on additional routes. For example, Air Canada's Montreal-Bordeaux flights will be operated three times weekly with Air Canada Rouge Boeing 767-300ER aircraft, Montreal-Los Angeles will operate once daily with larger Airbus A330 aircraft, Toronto and Montreal flights to Keflavik will operate with Air Canada Rouge A319s, and one of two daily flights between Toronto-Charlottetown will be operated with an all-Economy Air Canada Rouge Airbus A321, among other adjustments.
Some seasonal route launches have been delayed. This includes the new Montreal-Bordeaux seasonal route that will begin July 1 instead of June 15, and the seasonal Vancouver-Boston route which will commence June 20 instead of June 1.
In a small number of cases, Air Canada has temporarily suspended service on certain 737 MAX routes where alternative aircraft are not presently available. This includes flights from Halifax and St. John's to London Heathrow, for which it is re-accommodating customers over its Toronto and Montreal hubs. While these flights are suspended to July 31, Air Canada remains fully committed to these routes.
Other seasonal non-stop routes such as Toronto-Shannon, Toronto-Abbotsford and Calgary-London, ON are being suspended for the 2019 summer season to optimize Air Canada's entire fleet throughout the schedule. Customers will be re-accommodated on alternate flights. Air Canada plans to resume these routes in the 2020 summer season.
As changes are finalized in the flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada app or Air Canada website. Customers are advised, whether they have booked directly through Air Canada or not, to ensure their contact information is on their booking to facilitate communication of any flight changes.
Air Canada has put in place a flexible rebooking policy with full fee waiver and a refund option for affected customers. Customers originally scheduled to travel on a 737 MAX can call Air Canada at 1-833-354-5963 for information within 72 hours of their planned flight. Customers who have booked flights through a Travel Agent should contact them for immediate assistance.
Customers are further advised to check the status of their flight using the Flight Status function on the Air Canada app or on aircanada.com prior to going to the airport.
Additional information is on aircanada.com
Additional information, including specific route changes for the July schedule as a result of the 737 MAX operation is provided at the special page, Update on flights operated by the Boeing 737 MAX, available on aircanada.com that will be updated as warranted. The current summary of schedule changes is available under the first question, "What is Air Canada doing to reschedule customers".