Air Astana has fully restored its network of domestic and international services, including regular flights to Colombo, Male, Phuket, London, Dubai, Antalya, Dushanbe (Tajikistan) and Bishkek (Kyrgyzstan).
Air Astana has additionally revised its re-booking and refund policy regarding tickets for flights scheduled before 31st January 2022. Passengers are permitted to change the departure date to any day before 28th February 2022 or apply for a full refund at least 24 hours prior to the original departure date.
As of 19th January 2022, the Air Astana call-centre will be open from 08:00 to 00:00 daily. Ticketing offices in Almaty and Nur-Sultan airports operate 24/7.
Re-booking without charge is available at the point of ticket purchase or by dialling +7 727 244 44 77, +7 717 258 44 77, +7 702 702 44 77; and WhatsApp number +7 702 702 0148 daily between 08:00-20:00, as well as via 24/7 Online Chat on the www.airastana.com homepage.