Most of Air Astana and FlyArystan’s scheduled flights are now being suspended until 15th April 2020 following the lockdown of Almaty and Nur-Sultan as a result of progressive government restrictions intended to prevent the spread of the Coronavirus. International flights will now only be carried out for the purpose of repatriating the citizens of Kazakhstan and providing foreign citizens with the opportunity to leave the country. The Air Astana Group of airlines will continue to operate domestic flights as long as it is possible with the intention of returning passengers to their place of permanent residence.
In order to maintain efficient operations at this time, all passengers are advised to arrive at the airport at least two hours prior to departure.
Both foreign and Kazakh passengers affected by flight suspensions through until 15th April 2020 are eligible for refund by contacting firstname.lastname@example.org or by filling out the refund form online. Passengers can request flight re-bookings or route changes up until the end of 2020.
With high call volumes being experienced, passengers requesting refunds or re-booking are kindly requested to postpone calls to Air Astana’s Information and Reservation Center until no earlier than 72 hours before departure, in order that operators can attend to the most urgent passenger requests.
For further information, please refer to the following link for ticket refund policies, flight schedules, and coronavirus prevention measures: