In 2005, AFI KLM E&M and Boeing combined their expertise to bring about new performance standards in component support for 737NG fleets, via the 737 Component Services Program (CSP). In 2015, the 737MAX was added to the program. Over the 17 years of the program’s existence, AFI KLM E&M and Boeing have worked to ensure continuous improvement of the services delivered. AFI KLM E&M has also invested in cutting-edge infrastructures and logistics/IT systems in order to sustain the quality and reliability of the CSP solutions provided while also seeking to adapt them to the specific needs and challenges of each individual airline.
Now, in the next phase of the program’s evolution, the program will be fully managed by AFI KLM E&M and an agreement has been reached whereby Boeing can represent CSP to customers during new aircraft sales campaigns for the 737 MAX.
Rapidity, operational continuity & supply chain optimization
Based on a system of wide-scale pooling generating substantial economies of scale, the CSP offers customers top-flight service quality at optimum prices. Specifically, 737 operator members benefit from access to a critical spare parts pool, ready to be dispatched within 24 hours of the time the request is issued, with priority status given to AOG situations. In this way, airlines free themselves from the burden of managing component stocks and the associated costs thereof, all while ensuring optimum component availability in order to sustain operational continuity. Four pool locations on three continents make it possible for airlines to rapidly receive replacement parts, regardless of when or where in the world they are needed, while the defective component is taken to a workshop within the AFI KLM E&M network to be restored to serviceable condition, before making its way into the spare parts pools