WOOD DALE, Illinois, July 23, 2018 – AAR (NYSE: AIR), a global provider of aviation services to commercial airlines, has expanded its AOG customer support in London-Gatwick and Chicago to empower customer operational excellence. The expansion enables AAR to provide instant solutions, including part sales, exchanges and loans supported from a global warehouse network with locations in Chicago (near O’Hare International Airport); Hannover, Germany; Brussels; Singapore; Dubai; and Shanghai.
Commercial customers can access a critical response team 24/7 worldwide through:
· One number: +1.630.227.2470
· One email: AOG@aarcorp.com
“SR Technics has been a longstanding customer of AAR for sales, exchanges and outright transactions. Especially since the re-launch of the AOG support, we have seen a positive change in the RFQ response and purchase order processing time,” said Daniel Koehler, AOG Desk Manager for SR Technics. “We would like to thank AAR for the good collaboration and look forward to continuing our partnership.”
“Airlines make money by keeping aircraft in the sky, not on the ground,” said Sal Marino, Vice President of Parts Supply for AAR. “So when a problem occurs, our AOG desk is ready to provide just-in-time solutions so our customers can stay in the air safely flying passengers and cargo around the world.”
AAR delivers solutions in line with customer requested service through both competitive response times and dispatch times from order to receipt. The AOG team provides world-class support and no customer is too small or big for AAR to accommodate in their time of need.