Hong Kong’s low-fare airline HK Express is pleased to report excellent operational efficiency, passenger growth and on-time performance in May. The exciting month also featured insider travel tips from TV star Kelly Cheung, a fan of the airline, and the announcement of additional flights to Fukuoka and Nagoya starting in July.
Last month, HK Express welcomed 309,638 guests across its routes, representing a 34.54% increase compared to the same month last year. Over the past 12 months, HK Express flew 3,185,155 guests, marking a 21.57% increase compared to the same period ending May 2016. The low-fare airline also maintained its exceptional operational performance, reporting an 89% Load Factor in May 2017 and an average Load Factor of 90% over the past 12 months – furthering its reputation as one of the most efficient airlines in Asia.
During the month of May, HK Express also operated consistent, timely services with an On-Time Performance rate of 76%. Over the past year, OTP has been steady at a rate of 76.2%, strengthening the low-fare airline’s position as one of Hong Kong’s most reliable and punctual carriers.
“We strive to offer both affordable fares and the flexibility of choices for all our guests,” said Andrew Cowen, Director and CEO of HK Express. “Our recently enhanced U-Biz fare offering is a prime example of the ability to personalize a guest’s low-fare travel experience with lounge access, free seat selection, priority check-in and boarding, 30kg checked baggage, inflight meal credits, double reward-U loyalty points and more.”
HK Express maintained a low Guest Complaint Rate of 0.25% in May, with the average complaint rate staying at a marginal level of 0.12% over 12 months.
In addition to its strong performance, HK Express also launched several new initiatives, including a popular Facebook video series featuring TV star Kelly Cheung’s exclusive travel tips. The multi-talented artiste shared how she racks up loyalty points and enjoys express check-in with her reward-U and Ufly-Pass memberships, prompting fans to do the same so they can maximize their travel experiences.